Effective Date: 19/09/2025
Thank you for purchasing from Lucas Jur (lucasjur.com). We want you to have a positive experience with our digital products.
Please read this Refund Policy before making a purchase. This policy applies to all digital products sold through lucasjur.com, including Framework OS, Notion templates, digital resources, and other downloadable content.
All products sold through lucasjur.com are digital products delivered electronically. No physical products are shipped.
Following successful payment, customers receive access to their purchased products electronically, typically through a download link, email, or other digital delivery method.
Due to the nature of digital products, which can be accessed, downloaded, or duplicated after delivery, we generally do not offer voluntary refunds or exchanges once a product has been delivered.
This includes requests based solely on:
Changing your mind after purchase.
No longer needing or wanting the product.
Purchasing a product without reviewing its description or requirements.
Personal preferences that do not indicate a fault or misrepresentation.
However, this policy does not exclude or limit any refund, cancellation, or other consumer rights provided by applicable law.
Customers located in the European Union or United Kingdom may have a statutory right to cancel certain online purchases within 14 days without providing a reason.
For digital content not supplied on a physical medium, this right may be lost once digital delivery begins, provided the customer has given the necessary express consent, acknowledged that their cancellation right will be lost, and any other applicable legal requirements have been satisfied.
Where these requirements have not been met, eligible customers retain their statutory cancellation rights.
Nothing in this policy limits your rights to a remedy if digital content is faulty, not as described, or otherwise fails to meet applicable consumer protection standards.
If you experience any technical issues with accessing or downloading your product, please contact us at contact@lucasjur.com.
This includes situations where:
You do not receive access to your purchased product.
You receive the wrong product.
The product is materially different from its advertised description.
Technical defects prevent the product from functioning as described.
We will make reasonable efforts to resolve the issue by providing technical assistance, restoring access, correcting the problem, or supplying the correct product.
Where required by applicable consumer law, we will provide an appropriate refund, price reduction, or other legally required remedy.
In the rare event that you accidentally purchase the same product more than once, please email contact@lucasjur.com within 7 days of purchase with your order details.
We will review the case and may issue a refund for the duplicate order at our discretion. This does not affect any statutory refund rights.
We sell digital products to customers worldwide. Consumer protection laws may differ depending on your country or region of residence.
Nothing in this Refund Policy excludes, restricts, or overrides any mandatory consumer rights provided by applicable law.
Where local consumer protection laws provide additional rights or remedies, those laws will apply.
To request assistance, a refund, or cancellation, please contact us at contact@lucasjur.com with your order number, purchase email address, product name, and a brief description of your request.
Where a statutory cancellation right applies, you may exercise it by sending us a clear statement of your decision to cancel. You do not need to provide a reason.
We will review your request and respond as soon as reasonably possible.
Where a refund is required by law, it will be processed within the applicable legal deadline using the original payment method unless otherwise agreed or permitted by law.
If you experience an issue with your purchase, we encourage you to contact us first so we can attempt to resolve it.
We reserve the right to contest payment disputes and provide relevant transaction records, proof of product delivery, and applicable terms.
This does not restrict your legal rights to dispute transactions or request a chargeback through your payment provider.
We may update or modify this Refund Policy to reflect changes to our products, business practices, or applicable laws.
The updated version will be posted on this page with a revised effective date. Any changes will apply to future purchases and will not retrospectively reduce rights customers acquired at the time of purchase.
If you have questions about this Refund Policy, cancellations, or need assistance with a purchase, please email us at contact@lucasjur.com.
This Refund Policy does not affect your statutory consumer rights.
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